Last updated on 25th April 2024
In this article we’re going to review WebinarJam – taking into consideration pricing, features, and more – to see if it’s a tool that you need for your business in 2024.
Video is now one of the main marketing tools used by brands. According to our Video Marketing Statistics 2024, 91% of businesses now use video as a marketing tool.
This undoubtedly makes video marketing more competitive. One way that you can up your game is by diversifying your video content. Consider creating videos that can attract your audience, regardless of where they are in the customer journey. For example, social media videos for brand awareness, support videos for increasing customer satisfaction, and webinars to improve conversion rates.
Webinars go one step further than most video content, in that they allow you to interact with your audience in real time. But not all webinar tools are equal – and you deserve the best.
With that being said, let’s take an in-depth look at WebinarJam to find out if it’s the right tool for you!
What is WebinarJam?
WebinarJam is a webinar platform that makes it easy for businesses to host and manage webinars, and also live events and online presentations.
WebinarJam is advertised as the most powerful all-in-one webinar platform, and it’s easy to see why. The cloud-based software allows users to reach up to 5,000 attendees with up to 6 presenters – so it can be used for everything from small sales presentations to huge online events.
WebinarJam is also device agnostic, so you can stream in HD quality to and from any device. It’s the sister brand of EverWebinar – a tool for creating and sharing automated webinars.
Who is WebinarJam for?
WebinarJam serves over 50,000 businesses in over 40 different countries – so it’s safe to say that WebinarJam is pretty much for everybody!
WebinarJam is primarily aimed at businesses and entrepreneurs who want to promote their products or services and generate leads through webinars.
But the webinar tool can also appeal to educators and content creators – anyone who wants to educate and engage with their audience – no matter how big or small that audience may be!
WebinarJam has tons of great testimonials that you can read for yourself, and the platform is trusted by big brands, including Zapier, InfusionSoft, and GetResponse.
WebinarJam’s features
WebinarJam has an impressive set of features that can really help you to elevate your webinar game.
There are so many that it’s worth checking them out for yourself. But we still wanted to give you the low-down on our top 5 features of WebinarJam – in no particular order!
1. Live Chat
The live chat feature allows you to chat with attendees and run Q&As in real time. This is excellent for keeping your webinars engaging!
The live chat feature also allows for private comments, highlighted comments, and sticky announcements. In addition, moderation capabilities allow you to ensure the chat meets your business and community standards.
2. Automated recordings
If you only host and share live webinars, then you’re possibly losing out on a lot of potential customers who can’t make your proposed dates and times. On top of that, you’re working a lot harder than you need to be!
Enter: automated recordings.
WebinarJam can automatically record your live webinars in a video file. That way, you can access their ‘replica replay’ feature to replay your webinars at later dates and still have everything happening second-by-second as it did in the live room.
This means that chat comments will appear at the exact second they were posted, and so will surveys and product offers. This ensures that your replays are just as engaging as your live webinars.
You can double, triple, quadruple (you get the idea!) your webinar output with no extra effort!
3. Page builder
WebinarJam makes it easy to customise the contents of your registration page, including colours, text, and images. You can also add your logo and other rich media, like videos.
What’s more, their A/B testing function allows you to design two different pages and rotate them between attendees, so that you can track (in real-time) which page results in more registrations.
4. Attendee spotlight
Some webinars can feel a little one-sided, with little participation from attendees. WebinarJam solves this with their attendee spotlight feature that allows you to bring people from your audience onto your virtual stage!
You can invite attendees to speak, screenshare, and even broadcast their webcam at any time. When they’re finished, you can put them back into ‘attendee-only’ mode with one click. This allows you to encourage more participation from your audience while still remaining in complete control.
5. Panic button
Technical difficulties are probably the worst thing that can happen during your webinar. Luckily, WebinarJam has a panic button that can help you resolve technical difficulties quickly and smoothly.
If any mishaps happen during your webinar – for example, you can’t get your webcam to turn on or your audience can’t hear you – just click the panic button and WebinarJam will set up a brand new room and transfer everyone over to it automatically. This can be done in as little as 10 seconds, reducing disruptions and ensuring your webinars run as smoothly as possible.
WebinarJam’s pros & cons
Pro 1 – Accessibility
WebinarJam has an intuitive and user-friendly interface that makes it easy for both beginners and experienced webinar hosts to navigate.
Pro 2 – Detailed analytics
WebinarJam provides comprehensive analytics that allow you to track attendee data, engagement, and other key metrics that will help you assess the success of your webinars.
Pro 3 – Tons of interaction
By enabling real-time engagement, WebinarJam really encourages tons of interaction between hosts and audiences. Features include live chat, polls, and Q&A sessions, all of which enhance audience participation.
Con 1 – Financial commitment
WebinarJam can be relatively expensive, and may not be cost-effective for smaller businesses. Plus, plans are billed annually so it’s best to calculate how many webinars you’re planning on creating in the next year before you sign up.
Con 2 – Learning curve
WebinarJam is an amazing tool, but you really need to take the time to understand all of the different features in order to get the most out of the platform. Initially, you’ll likely need to invest a lot of time into understanding the features and settings.
WebinarJam pricing
WebinarJam has 4 pricing plans: Starter, Basic, Professional, and Enterprise. All plans are billed annually.
Each plan varies in both price and the features available, so let’s take a look at each in more detail.
The Starter plan works out at $39 per month and is suitable for webinars with up to 100 attendees and one host. Features include live chat, fully customisable pages, and A/B split testing. The Starter plan allows users to create an unlimited number of webinars, but there’s a maximum duration limit of one hour.
The next plan is Basic, and this is WebinarJam’s most popular plan. It works out at $79 per month and is suitable for webinars with up to 500 attendees and two hosts. Basic offers all the same features as Starter, and in addition the maximum duration increases to two hours and users also get access to EverWebinar’s automation features.
The Professional plan is for users who want to invite up to 2000 attendees to their webinars. For this, they will be billed $229 per month. This plan includes all of the features of the Basic plan and a couple of extras, including the panic button. This feature allows you to create a new room and auto-direct all attendees there in just 10-15 seconds, if anything should go wrong with your webinar. Also, this plan allows for up to 4 hosts and 3 hours maximum duration.
Lastly, we have the Enterprise plan. This plan is for huge organisations that need to invite up to 5000 attendees and use up to 6 hosts. The max duration bumps up to 4 hours for this plan and the cost is $379 per month. Other features (in addition to those already mentioned) include an always-on live room and a control panel.
Whichever plan you choose will be down to your own specific requirements, but we think WebinarJam makes it pretty easy to determine – at a glance – which plan will be right for your business.
WebinarJam’s customer support
The support available to WebinarJam’s customers is pretty robust. If you read our review of EverWebinar, then a lot of this will probably look familiar. Both EverWebinar and WebinarJam are owned by the same company and, as such, they share a help portal.
The help portal is split into 6 sections:
1. Jam Academy
Jam Academy is a learning portal that offers users step-by-step video training for both softwares.
2. Product Support
Product Support is the place you go to if you need help. WebinarJam offers 24/7 support via email and live chat, and there’s also a long list of FAQs to help you self-troubleshoot issues.
3. Account Management
This section helps you with all of the admin stuff! Need to update your profile, edit your payment information or manage notifications? This is where you go.
4. Billing Support
If you have issues that are specific to billing, rather than product queries, then this section will help you out. WebinarJam offers 24/7 billing support for users.
5. Community
WebinarJam has a community on Facebook that you can join to network with like-minded people and find out about strategies for making your automated webinars the best they can be.
6. Technical Documentation
Lastly, there is a section for tech-savvy users who want to dig into how the more advanced features of the software work.
It’s refreshing to have all of the help tools divided out in this way. It makes the help portal stress-free to navigate and allows users to get their issue resolved swiftly.
Another really nice touch that helps users out on WebinarJam is the accessibility menu that’s available from any page.
It allows users to toggle different accessibility profiles either on or off, depending on their specific requirements.
WebinarJam: Final score
