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5 Stats That Prove the Power of Onboarding Videos

Sam Parker — Fri, 01 Dec 2023 15:46:42 +0000

Last updated on 1st December 2023 Onboarding – the education that takes place as a new user has an initial experience with your product or service – is often the first impression you make on a customer. When done well, great onboarding creates a positive experience with a new product, builds value, improves client retention statistics, and increases profitability. Back in 2020…

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How Onboarding Optimises User Retention [UNIQUE DATA]

Simon Grant — Fri, 01 Dec 2023 15:43:11 +0000

Last updated on 1st December 2023 In a world of infinite choice, brand loyalty is in short supply these days. But the payoff for nurturing loyal customers is massive. Because 61% of loyal customers will go out of their way to buy from their favourite brands and a similar number (60%) will buy from them more frequently, according to InMoment. And this is where customer onboarding…

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How to Create an Amazing FAQ Video (Steps, Tips & Examples)

Samantha Ferguson — Tue, 28 Nov 2023 17:13:47 +0000

Last updated on 28th November 2023 In this article we’re going to look at how to easily create an amazing FAQ video, with a step by step guide and lots of tips and examples! When it comes to FAQs, most people just want a clear answer as fast as possible. And videos are a GREAT way to do that. So if you’re getting a lot of customer queries or your text-based FAQs just aren’t…

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20 GREAT Examples of Effective Training Videos

Melissa DuShane — Tue, 28 Nov 2023 16:16:39 +0000

Last updated on 7th February 2024 When it comes to creating stellar training videos that truly teach, it takes more than just pointing a camera at someone talking. The best training videos inform, inspire, and entertain in equal measures. From animations to talking heads to dynamic screen captures, there’s an art to making effective videos that click with learners.

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5 Amazing Walkthrough Examples for Apps and Websites

Samantha Ferguson — Tue, 28 Nov 2023 16:10:04 +0000

Last updated on 28th November 2023 We all have our favourite apps. The ones we use on a daily basis and can’t imagine life without! But, for most mobile apps, life is surprisingly short. Around 80-90% of all mobile apps launched in app stores are abandoned after one single use. And research suggests that an average mobile app tends to lose somewhere around 77%

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20 Best User Onboarding Examples We’ve Ever Seen

Samantha Ferguson — Tue, 28 Nov 2023 15:17:43 +0000

Last updated on 28th November 2023 Have you ever downloaded an app or piece of software and thought…now what?! In all likelihood, you’ve fallen victim to a lousy (or nonexistent) user onboarding strategy. User onboarding is the process of introducing a new user to your product or service. It includes everything from first contact to becoming a power user.

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Mobile App Onboarding: 10 Tips (and Examples) For 2024

Adam Hayes — Thu, 23 Nov 2023 14:12:30 +0000

Last updated on 10th January 2024 Onboarding new users is a crucial moment for mobile apps. Those first few minutes after someone downloads your app make all the difference between them becoming devoted users or deleting your app forever. That’s why it’s so important to make a stellar first impression with an informative yet engaging onboarding process. In this post…

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33 Incredible User Onboarding Emails

Adam Hayes — Wed, 22 Nov 2023 16:48:33 +0000

Last updated on 9th February 2024 It’s one of those words that says so much. ‘Onboarding’: it goes much deeper than ‘orientation’ or ‘induction.’ It’s not just about pointing customers in the right direction, or giving them a cursory introduction to your product or service. It’s about bringing them ‘on board’ – ready to sail, if you’ll excuse the horrendously cheesy line…

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How to Create a Kickass Customer Onboarding Process

Adam Hayes — Wed, 22 Nov 2023 11:02:19 +0000

Last updated on 22nd November 2023 Have you ever tried out a new product and felt lost the whole time? Perhaps you poked around for a few minutes to see if you could figure it out yourself, or maybe you completely abandoned the product, never to return again. Either way, your first experience left a bad taste in your mouth. That all-too-common new user experience is a result of bad…

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24 Best Customer Onboarding Videos – EVER!

Hassan Ali — Tue, 21 Nov 2023 11:55:38 +0000

Last updated 21st November 2023 First impressions can mean everything. If your customer has a bad first interaction or struggles to get started with your product, they may not be a customer for long. The time between acquisition and first success is critical. It can mean the difference between new customers churning or sticking around. The key is knowing acquisition does not equal…

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